Terms of Service

These Terms of Service (“Terms”) govern your use of the Meloblocks website and any purchase you make through it. Meloblocks is operated by Sundin Digital Ltd (“we”, “us”, “our”). Our registered company details are set out on our company information page.

You must be at least 18 years old to place an order. Our products are intended for personal use by consumers and may not be purchased for resale or for business purposes.

We offer:

• Personalized songs: digital content consisting of an original song, its lyrics, a song page and a downloadable audio file; and
• Personalized keepsakes: physical products, such as the brick heart, which are made to order with your photo and a QR code that links to your song.

Product images are for illustration. Minor variations in color and finish may occur in printed products.

Songs are created with automated tools, including artificial intelligence, based on the information you provide. Each song is generated individually for your order.

Pronunciation of names and the delivery of particular words may vary. For this reason, you can listen to a 30-second preview and make changes before you place your order.

Your order is an offer to purchase. A contract between you and us is formed when we send you an order confirmation by email. We may decline an order, for example where it does not comply with section 12, in which case any payment will be refunded in full.

Prices are shown in USD and include any applicable taxes. Shipping charges, where applicable, are shown before you complete your order. Payments are processed securely by our payment provider, Stripe. We do not store your full card details.

Digital content is made available immediately after payment and sent to the email address you provide. Physical products are produced and shipped as described in our Shipping Policy.

Consumers in the European Union generally have a right to withdraw from a distance contract within 14 days. This right does not apply to goods made to the consumer's specifications or clearly personalized, or to digital content supplied immediately where the consumer has given prior express consent and acknowledged the loss of the right of withdrawal. At checkout, you request immediate performance and acknowledge this. Further details are set out in our Refund and Cancellation Policy.

If you are not satisfied with your song, you may request one free rewrite within 14 days of your order. The new version replaces the original at the same link, so the QR code on your keepsake will play it. Physical products are not reprinted as part of this promise.

Requests can be made through the order status page within 14 days of your order. This promise is in addition to, and does not limit, your statutory rights.

If a physical product arrives damaged, defective or misprinted, please notify us with a photograph within 14 days of delivery. We will provide a replacement free of charge or, where a replacement is not possible, a refund. Your statutory rights in respect of goods and digital content that are not in conformity with the contract remain unaffected.

On full payment, we grant you a personal, non-exclusive, non-transferable licence to use your song for non-commercial purposes, including listening to it, downloading it, sharing it with family and friends, and posting it on your personal social media accounts.

You may not sell, license or otherwise commercially exploit your song, distribute it through streaming or music services, or use it in advertising.

Anyone with the link to a song page, or the QR code on a keepsake, can access the song. Please share it accordingly. We will remove a song page on request.

By submitting information or photos, you confirm that:

• you have the right to use them, including any necessary permission from the people shown;
• they are not unlawful, defamatory, hateful, sexually explicit, threatening or harassing; and
• the song is not intended to ridicule, harass or harm any person.

We may refuse to produce, or remove, any content that breaches this section. You grant us the rights needed to use your content solely to create and deliver your order.

Content created with artificial intelligence may not be eligible for copyright protection in every country, and a song may, by coincidence, resemble existing music. We do not make your song available to other customers. All other content on this website, including our brand, design and software, belongs to us.

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.

We may amend these Terms from time to time. The Terms in force at the time of your order apply to that order. The date of the latest revision is shown at the top of this page.

These Terms are governed by the laws of the Republic of Cyprus. If you are a consumer residing in another country, you also benefit from the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

We encourage you to contact us first so that we can try to resolve any concern informally.

You can contact us through our contact form.